FromYouFlowers is a legitimate company, but it is highly unreliable and not recommended. Despite promising same-day delivery and quality service, many customers report delayed orders, poor-quality flowers, and unresponsive support.
This article will cover customer reviews, common complaints, and better alternatives for flower delivery.
What Does FromYouFlowers Claim?
FromYouFlowers positions itself as a convenient and reliable online flower delivery service. According to its official website, the company offers:
- Same-day delivery options for flowers, plants, and gift baskets.
- A user-friendly ordering process that makes sending flowers “as easy as 1-2-3.”
- A network of partner florists to ensure timely and high-quality deliveries.
- Unmatched customer service to address any concerns or issues.
At first glance, these claims make FromYouFlowers seem like a trustworthy option for flower delivery. However, the reality, as reflected in thousands of customer reviews, paints a very different picture.
User Ratings: A Deep Dive into Customer Feedback
Trustpilot: 1.8/5 Based on 4,880 Reviews
Trustpilot is one of the most trusted platforms for customer reviews, and FromYouFlowers scores a dismal 1.8 out of 5.
The majority of reviews highlight issues such as late deliveries, poor product quality, and unresponsive customer service. Many customers describe their experiences as “horrible,” “disappointing,” or “a complete scam.”
Reviews.io: 1.4/5 Based on 1,907 Reviews
On Reviews.io, FromYouFlowers fares even worse, with a rating of 1.4 out of 5. Common complaints include misleading product descriptions, substitutions without notice, and refusal to issue refunds. One reviewer summed it up as “the worst flower delivery service I’ve ever used.”
Consumer Affairs: 1.4/5 Based on 3,988 Reviews
Consumer Affairs echoes the same sentiment, with a 1.4 out of 5 rating. Customers frequently mention that the flowers they received were nothing like the pictures on the website. Many also report being overcharged or charged hidden fees.
SiteJabber: 2.8/5 Based on 147,036 Reviews
SiteJabber offers a slightly higher rating of 2.8 out of 5, but the sheer volume of negative reviews (over 147,000) is alarming. Customers cite issues such as delayed deliveries, poor customer service, and subpar arrangements.
Common Complaints About FromYouFlowers
Failed or Delayed Deliveries
One of the most frequent complaints about FromYouFlowers is its failure to deliver orders on time. Despite promising same-day or next-day delivery, many customers report waiting days or even weeks for their orders.
This is particularly frustrating when the flowers are meant for special occasions like birthdays, anniversaries, or holidays.
Subpar Product Quality
Another major issue is the stark difference between what customers order and what they actually receive. Many users report receiving arrangements that are significantly smaller, less elaborate, or of lower quality than advertised.
Substitutions are often made without the customer’s knowledge, leading to disappointment and frustration.
Poor Customer Service
Customers frequently describe FromYouFlowers’ customer service as unhelpful, unresponsive, and even rude.
Many report being given “cookie-cutter” responses, having their calls dropped, or being unable to communicate effectively due to language barriers.
Refusal to Refund or Cancel Orders
Numerous customers have complained about the company’s refusal to issue refunds or cancel orders, even when deliveries are delayed or the wrong products are sent. This lack of accountability has left many feeling scammed.
Misleading Pricing
Some customers have reported discrepancies between the prices shown on the website and the amounts charged at checkout. This lack of transparency has led to accusations of overcharging and deceptive practices.
Why Is FromYouFlowers So Unreliable?
The Third-Party Vendor Model
The root of FromYouFlowers’ problems lies in its business model. The company operates as a third-party vendor, relying on a network of local florists to fulfill orders. While this approach can work well for some businesses,
FromYouFlowers appears to take a significant cut of the payment, leaving local florists with insufficient funds to create the arrangements as advertised. This results in substitutions, lower-quality products, and delayed deliveries.
Lack of Accountability
Another major issue is the company’s lack of accountability. Many customers report being unable to reach a resolution for their complaints, whether it’s a refund, a replacement, or an explanation for a delayed delivery. This lack of transparency and responsiveness further erodes trust in the brand.
Poor Customer Service Infrastructure
The company’s customer service infrastructure seems ill-equipped to handle the volume of complaints and issues that arise. Customers frequently report long wait times, unhelpful representatives, and a lack of follow-up on promised resolutions.
Final Verdict: Is FromYouFlowers Legit?
Legitimacy vs. Reliability
Technically, FromYouFlowers is a legitimate business with a functioning website and a network of partner florists. However, its abysmal customer ratings, consistent complaints, and unreliable service make it a poor choice for anyone looking to send flowers or gifts.
Key Takeaways:
- Legitimacy: Yes, FromYouFlowers is a real company.
- Reliability: No, it is highly unreliable.
- Customer Service: Poor, with frequent complaints about unresponsiveness and lack of accountability.
- Product Quality: Often subpar, with significant differences between what is advertised and what is delivered.
- Recommendation: Avoid at all costs.
Alternatives to FromYouFlowers
If you’re in the market for flower delivery, consider these reputable alternatives:
1. ProFlowers
- Known for its fresh flowers and reliable delivery.
- Offers a wide variety of arrangements for all occasions.
- Positive customer reviews and high ratings on multiple platforms.
2. 1800Flowers
- A well-established brand with a strong reputation for quality and service.
- Provides same-day delivery options and a satisfaction guarantee.
- Excellent customer support and easy-to-navigate website.
3. Local Florists
- Supporting local businesses often ensures better quality and personalized service.
- Many local florists offer same-day delivery and custom arrangements.
- You can visit the shop in person to ensure the quality of the flowers.
Conclusion: Proceed with Caution
While FromYouFlowers may seem like a convenient option at first glance, the overwhelming evidence suggests that it consistently fails to deliver on its promises.
From delayed deliveries to poor product quality and unresponsive customer service, the company has earned its reputation as an unreliable and not-recommended service.
If you’re looking to send flowers or gifts, it’s best to explore other options with better reviews and a proven track record of customer satisfaction. Don’t let a disappointing experience ruin a special occasion—choose a provider you can trust.
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Frequently asked Questions
Is FromYouFlowers a Legitimate Company?
Yes, FromYouFlowers is a legitimate company with an official website and a network of partner florists. However, while it operates as a real business, its reliability and customer satisfaction ratings are extremely poor, making it an unreliable choice for flower delivery.
What Does FromYouFlowers Offer?
FromYouFlowers offers a variety of floral arrangements, plants, and gift baskets for delivery. The company promises same-day delivery options and emphasizes a user-friendly ordering process. Despite these claims, many customers report issues with delivery times and product quality.
How Reliable Is FromYouFlowers Delivery Service?
FromYouFlowers is highly unreliable when it comes to delivery. Many customers report delayed deliveries, often missing important occasions like birthdays or holidays. Some orders are never delivered at all, leaving customers frustrated and disappointed.
Does FromYouFlowers Offer Refunds or Cancellations?
FromYouFlowers has a poor track record when it comes to refunds and cancellations. Many customers report being denied refunds, even when their orders are delayed, incorrect, or never delivered. The company’s lack of accountability is a major source of frustration for users.
Are the Flowers from FromYouFlowers High Quality?
No, the flowers from FromYouFlowers are often of poor quality. Many customers report receiving arrangements that are significantly smaller, less elaborate, or of lower quality than what was advertised. Substitutions are frequently made without the customer’s knowledge.
